Terms of Service
Last updated August 28, 2026
Agreement
These terms apply to cleaning services provided by PrimeTouch Maids in Roswell, Alpharetta and North Atlanta, GA. By booking a cleaning you agree to them.
Quotes and pricing
We quote by text once we know the details of the home, typically bedrooms, bathrooms, service type, and any add-ons. Your quote is based on the information you give us. If the home differs materially from what was described, we will tell you the revised price before starting work rather than surprising you on the invoice.
Scheduling and access
You do not need to be home: a key, lockbox or door code all work. You are responsible for providing access at the scheduled time. If our cleaners cannot get in and cannot reach you, the appointment may be treated as a late cancellation. Pets are welcome but must be secured during the clean.
Cancellation
We require 24 hours' notice to cancel or reschedule so the time can go to another client. Cancellations with less than 24 hours' notice carry a late-cancellation fee, which is stated when you book.
Payment
The card on file is charged after the clean. There are no long-term contracts.
Concerns about a cleaning
If something about a cleaning is not right, tell us within 48 hours by call or text and we will re-clean it or issue a partial refund.
What we do not clean
We do not offer exterior window cleaning, biohazard cleanup or carpet shampooing. We will tell you if something you ask for falls outside the scope.
Damage and liability
If we damage something, tell us within 48 hours so we can inspect and resolve it. Please secure irreplaceable or high-value items before a cleaning. Our liability is limited to the cost of the affected service except where the law provides otherwise.
Messaging
When you give us your number we may text you about your quote and appointments. Message and data rates may apply. Reply STOP to opt out.
Contact
Questions about these terms: (470) 281-3594 or elijah@primetouchmaids.com.